Responsible Gambling

At Tenobet, your enjoyment, safety, and well-being are our highest priorities. We believe that gambling should always be a form of entertainment — a fun and exciting way to spend your leisure time. However, we recognize that for some, gambling can become a problem. We are fully committed to providing a safe, secure, and responsible environment for all our players in the United Kingdom.

Gambling responsibly means staying in control of how much time and money you spend. We provide a suite of sophisticated tools and resources to help you manage your activity, and we encourage you to use them proactively.

Our Commitment to You

As an operator licensed and regulated by the United Kingdom Gambling Commission (UKGC), we strictly adhere to the highest standards of player protection. Our commitment to responsible gambling is not just a regulatory obligation; it is a core part of our company culture. We proactively monitor play patterns to identify potential signs of problem gambling and are here to provide support whenever you need it.

Recognizing the Signs of Problem Gambling can be a slippery slope. Sometimes, it is difficult to recognize when the fun has stopped. Ask yourself the following questions:

  • Do you spend more time or money than you originally intended?
  • Do you gamble to escape problems, stress, or unhappiness?
  • Have you ever borrowed money or sold personal items to fund your gambling?
  • Do you find yourself chasing losses to win back money you have lost?
  • Do you feel irritable or restless when you are not gambling?
  • Has gambling caused problems in your relationships, work, or education?
  • Do you feel a sense of hopelessness or anxiety about your gambling habits?

If you answered yes to any of these questions, it may be time to take a step back. You are not alone, and there is help available.

Tools to Manage Your Play

We provide a range of player protection tools that you can manage directly through your account settings. We encourage you to set these up immediately upon registration.

Deposit Limits

Setting a deposit limit is the most effective way to manage your budget. You can set daily, weekly, or monthly limits on how much money you can deposit into your account. Once a limit is reached, you will be unable to make further deposits until the period has elapsed. We recommend setting a limit that aligns with your personal entertainment budget.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can utilize our cooling-off tool. This allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in, and you will not receive any promotional marketing materials from us.

Self-Exclusion

If you believe that gambling is becoming a significant issue, self-exclusion is a vital step. Self-exclusion allows you to block your access to your Tenobet account for a set period, ranging from six months to five years. During this time, we will take all reasonable steps to prevent you from opening a new account and ensure you do not receive any marketing communications.

For a more comprehensive solution, we strongly recommend registering with GAMSTOP. GAMSTOP is a free, independent service that enables you to self-exclude from all online gambling companies licensed in Great Britain. By registering with GAMSTOP, you can restrict your access to multiple gambling sites simultaneously.

Reality Checks

It is easy to lose track of time when you are enjoying yourself. Our reality check feature provides an automated pop-up notification at your chosen interval, showing you how long you have been playing and how much you have wagered during that session. This helps you remain conscious of your activity and make informed decisions about when to take a break.

Understanding Your Limits

Never treat gambling as a way to make money or pay off debts. Only ever gamble with money you can afford to lose. If you are struggling financially or gambling with money intended for essentials like rent, food, or bills, please stop immediately and reach out for professional support.

Tips for Staying in Control

  • Set a Budget: Decide exactly how much you can afford to lose before you start. Treat it as the price of your entertainment.
  • Set a Time Limit: Decide how long you will play and stick to it.
  • Never Chase Losses: If you lose money, do not attempt to win it back by playing more. Accept the loss and walk away.
  • Balance Your Life: Ensure gambling is not your only hobby. Spend time on other interests, social activities, and exercise.
  • Keep a Record: Tracking your wins and losses can give you a clearer picture of your gambling habits.

Support for Those Who Need It

If you or someone you know is struggling with gambling, there are dedicated organizations in the United Kingdom that offer free, confidential, and non-judgmental support 24/7. Please do not hesitate to contact them.

National Gambling Helpline

The National Gambling Helpline provides free, confidential advice and support for anyone affected by gambling. You can speak to trained advisors who can offer guidance, listen to your concerns, and direct you to further local services.

  • Helpline: 0808 8020 133.
  • Available 24 hours a day, 7 days a week.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling-related harms. They offer a range of support services, including one-to-one counseling, group programs, and an online forum where you can connect with others in similar situations.

Gambling Therapy

Gambling Therapy provides global, online support for people who have been adversely affected by gambling. Their services include live chat, support groups, and a wealth of information in multiple languages.

Protecting Minors

Tenobet is strictly for adults aged 18 and over. We employ robust age verification checks to prevent minors from accessing our platform. If you share your computer, tablet, or smartphone with anyone under the age of 18, we strongly advise you to install filtering software to restrict their access to gambling sites.

If you are a parent or guardian and are concerned about a minor's access to gambling content, there are several parental control solutions available that can help you monitor and limit internet usage.

Our Responsibility as an Operator

We take our social responsibility seriously. Our internal teams are trained to identify the markers of harm, such as erratic betting patterns, sudden increases in deposits, or aggressive communication with our support team. When we identify a player who may be struggling, we will reach out to provide assistance, offer information on our protective tools, or, in extreme cases, take mandatory steps to protect the individual.

We also ensure that our marketing materials are responsible and never target vulnerable individuals or minors. We strive to provide transparent information about the odds and potential risks associated with our games, ensuring that our players are always fully informed.

How to Seek Help

Acknowledging that there is a problem is the bravest and most important step you can take. If you find that you are no longer in control, please prioritize your health and your future.

  1. Use our tools: Set deposit limits or initiate a cooling-off period immediately.
  2. Self-exclude: If you cannot stop, please use the self-exclusion tools on our site or sign up for GAMSTOP.
  3. Contact Support: Our dedicated team is trained to assist you. While they cannot provide clinical therapy, they can guide you through the process of limiting your account and provide you with contact information for the organizations listed above.
  4. Reach out to Professionals: Contact the National Gambling Helpline or GamCare today. They are experienced, kind, and ready to help you regain control.

You deserve to enjoy your time without the stress or consequences of problem gambling. Please, make the choice to protect yourself and your well-being. We are here to support you in that journey.