Privacy Policy

Last Updated: June 21, 2026.

Introduction and Commitment

Tenobet (teno-bet-uk.com) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, process, and disclose your information when you access our services. We operate in accordance with the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR).

We value the trust you place in us and aim to be transparent about how we handle the information that makes your gaming experience possible. If you have any questions regarding this policy or wish to exercise your data rights, please contact our support team at [email protected].

Information We Collect

To provide our services effectively and comply with regulatory requirements, we collect several categories of information:

  • Registration Data: Full name, date of birth, residential address, email address, and telephone number.
  • Verification Data: Copies of identity documents (such as a passport or driver’s license) and proof of address (utility bills or bank statements) required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
  • Transaction Data: Details regarding your deposits and withdrawals, including payment method information (e.g, credit/debit card details, e-wallet identifiers, or bank transfer references).
  • Technical Data: IP address, browser type, device information, and operating system data collected via cookies and similar technologies to improve site performance.
  • Activity Data: Gaming history, betting logs, bonus usage, and session duration.
  • Communications: Records of your interactions with our customer support team, including emails and chat logs.

How We Use Your Information

We process your personal data for several lawful bases as defined under UK GDPR:

  • Contractual Obligation: To open, manage, and maintain your account, process financial transactions, and provide access to our gaming products.
  • Legal Compliance: To fulfill our obligations under the Gambling Commission of the United Kingdom (UKGC) regulations, including age verification, prevention of fraud, and AML reporting.
  • Legitimate Interests: To improve our services, analyze site usage patterns, ensure network security, and protect against fraudulent activities.
  • Consent: To provide you with marketing communications regarding bonuses, promotions, or new game features, provided you have explicitly opted in.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with trusted third parties under strict confidentiality agreements for the following purposes:

  • Payment Processors: To facilitate the secure processing of your deposits and withdrawals using approved UK payment methods.
  • Identity Verification Services: To confirm your identity and age in line with UK regulatory requirements.
  • Regulatory Authorities: We are legally obliged to share information with the UKGC or other law enforcement agencies if requested for audit, investigation, or safety purposes.
  • Service Providers: Third parties that provide hosting, IT support, and analytical services to ensure the seamless operation of our website.

Security Measures

The security of your data is paramount. We employ advanced encryption protocols (SSL/TLS) to protect data transmitted between your browser and our servers. Access to your personal data is restricted to employees who require such access to perform their professional duties. Furthermore, we conduct regular security audits to identify and mitigate potential vulnerabilities.

Your Rights

Under the UK GDPR, you possess specific rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your data, subject to legal retention requirements regarding financial and gambling activity.
  • Right to Restrict Processing: You can request that we limit how we use your data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact [email protected]. We will respond to your request within the legally mandated timeframe.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected. This includes satisfying legal, accounting, or reporting requirements. For instance, under UK gambling regulations, we are required to retain transaction records for a minimum period (typically 5 to 7 years) to satisfy anti-money laundering and responsible gambling oversight.

Responsible Gambling and Safety

We are committed to providing a safe environment. We may process your data to monitor for signs of problematic gambling behavior. If we identify such patterns, we may contact you to provide information about support services, such as:

  • GamCare: Providing confidential support for anyone affected by gambling.
  • GAMSTOP: A free service that allows you to self-exclude from all online gambling companies licensed in Great Britain.
  • National Gambling Helpline: Free, confidential help available 24/7.

Processing data for the purpose of protecting vulnerable players is a core part of our commitment to social responsibility and regulatory compliance in the United Kingdom.

Cookies and Tracking

We use cookies to enhance your experience on teno-bet-uk.com. Cookies are small text files placed on your device that allow us to remember your preferences, track your navigation, and optimize our site layout. You have the ability to manage or disable cookies through your browser settings, though doing so may limit your access to certain features of our platform.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal business practices. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to remain informed about how we are protecting your information.

Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights in the public interest. We encourage you to contact us at [email protected] first, so we may have the opportunity to resolve any concerns you may have.